All sales are final, however, considerations will be made on a case by case basis. Deposits for customs are non-refundable.
I am not responsible for any damages or loss during shipping. Any damages, loss, or delays are on the shipping carrier (USPS, UPS). The customer is responsible for contacting the shipping carrier for any inquiries about shipping delays or delivery. Taxes and customs are the responsibility of the recipient.
Ready to ship items are sent out in 7-10 business days. Molds are all made to order with a production time of 1-3 weeks. Customs times vary and I will discuss it directly with you.
Delays Due to Covid-19:
Unfortunately when a package leaves my hands, it is in the care of the postal service which is experiencing significant delays. Tracking is provided with each order and you may also call your local post office for further assistance. Information regarding delays can be found on the USPS and UPS websites.
Damages and Loss:
While every package I send out is lovingly hand packed, and I personally make sure each package is securely wrapped, I am not responsible for damages and loss during transit. Claiming losses are the responsibility of the buyer and most packages are insured for more than their $ amount.
I am not responsible for any duties and taxes you may need to pay.
There may be significant delays in shipping due to the global pandemic. Please keep this in mind when ordering.
In the event that your item was not deliverable due to an incorrect address, you will be responsible for paying the shipping fee again. Please always make sure you are using the correct address to prevent any delays.
Last updated April 2021.